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Q1: How to contact. A1:Plese send E-mail in English. Q2:What are the language of the explanation and the format of DVD? A2:Language of the explanation is English. DVD format is NTSC. Q3: Can I choose the delivery method? A3: Sorry, we use only Express Mail Service. Q4: Can you send your products to my country? A4: Plese check here and here(look at the part of EMS). Q5: How much is the shipping? A5: The shipping is calculated by the weight. You put the commodity in the cart, and can calculate it provisionally. Q6: How to pay. A6: We accept PayPal payment only. 5% Paypal commission is added to total. Q7: When you send my order? A7: After confirming PayPal payment, we send out the order. Our office is closed on Sunday and Thursday. Q8: Exchange procedure of defective goods and returns policy. A8: We guarantee what we sell. Any item found faulty in materials or workmanship will be replaced upon return of the faulty item. If you make a purchase and find that the item is defective, please contact us. You will have 14 days from the date of receipt in which to return the item to us. Once we receive your return, we will send new one. Remember that all returns must include the original packaging and instructions. And, It must be un-used. DVDs and Books are not returnable. When the return is non-defect, all the shipping are claimed to the customer. Only authorized returns will be accepted. In order to get return authorization, please send E-mail to us. |
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